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PRIVACY POLICIES

We thank you for visiting the Privacy Policy page of store.yonexusa.com, the official online retail store ("Web Store") of Yonex U.S.A. ("Yonex USA"). Yonex USA values your right of privacy, and wants you to feel comfortable and secure using our Web Store. If you have questions or concerns regarding this statement, contact our Customer Service Department by email at Contact Us.

Visiting the Web Store

By visiting, using, and/or registering on the Web Store, you signify your agreement to the terms and conditions of this Privacy Policy. If you do not so agree, you should not use and/or register on the Web Store. Your IP address, browser and reference site domain name are logged every time you visit the Web Store. This data is used strictly for the analysis of load information and to maximize the efficiency of our servers. Except as provided in this Privacy Policy, we will not share this data with anyone in any way.

Using Cookies

"Cookies" are files stored on your computer's hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized features of the Web Store. Cookies also allow us to hold selections in your shopping cart when you leave the Web Store without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish.

Ordering from the Web Store

To order from the Web Store, we require that you open a Web Store Account and provide information as described under Opening a Web Store Account. When you order from the Web Store, we need your name, email address, shipping address, phone number, and a credit card number and expiration date. We use this data to process your order, ship it and send you order and shipping confirmations via email. Except as provided in this privacy policy, we will not sell, rent, or disclose this data to any third party without your consent.

From time to time, we may use the purchases you make to customize our product recommendations. We may also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our site's design and provide our customers with a fulfilling shopping experience.

Opening a Web Store Account

We require your name, billing address, shipping address, email address and telephone number to open an account for you. We may also ask some additional optional questions to help us better serve you. Except as provided in this privacy policy, this account data is never shared with anyone in any way without your consent. Yonex USA will never ask you for your password, and we recommend that you do not divulge your password to anyone. We may contact you about sales, special discount offers and new site features. If at any time you decide you do not want to receive email updates, you can unsubscribe from any promotional email we send you by using Contact Us to inform us that you want to unsubscribe from our email list.

When We Disclose Your Information

Yonex USA takes your privacy very seriously. We do not sell or rent your contact information to other marketers.

However, at times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

Customer Service

In addition to being able to call our customer service department, you may also email us at Contact Us. Your emails are stored within our system so that we may refer to previous emails from you as needed to properly address your questions and concerns. Except as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent.

Entering Contests/Sweepstakes

Whenever we run a contest or sweepstakes relating to the Web Store, it will be accompanied with the rules of the contest/sweepstakes.

Marketing and Promotions

From time to time, we may engage other third parties to assist in the dissemination of marketing and promotional offers (i.e., e-mails) to those customers who have agreed to receive such offers. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any other purpose.

Additional Third Party Relationships

From time to time, Yonex USA may engage third parties to assist in providing marketing, order processing, fulfillment and shipping services, customer service, fraud protection and credit risk reduction as well as other services. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services. Also, you permit us to share your personal information in response to a court order, subpoena, government investigation, or as otherwise required by law. We may transfer your personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

Additionally, we may share non-personal, non-individual statistical information with our marketing partners, advertisers or other third parties for research purposes. For example, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.

Credit Card Processing

We use Authorize.net to process credit card orders. We supply them with data for credit card authorization and fraud detection only and they are restricted from using the data for any other purposes.

Security Policy

Yonex USA takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. We use Secure Socket Layer (SSL) encryption technology to protect your personal information. The only time you are required to sign on to the Web Store is when you are making a purchase. On the Checkout page, you will be asked to access your existing account or create a new one. Existing account holders are prompted for their login ID (your email address) and password. This password is for your protection. If you don't have your password, there is a link that reads "Forgot your password?" Click on this for instructions on how to get your password. You can help us by also taking precautions to protect your personal data when you are on the Internet. Create strong passwords using a combination of letters and numbers, safeguard your passwords, and make sure you use a secure web browser.

Children's Online Privacy Protection

Yonex USA does not knowingly collect contact or personal information from children under 13 years of age ("13"). The Yonex USA websites are not intended to solicit information of any kind from children under 13. It is possible that by fraud or deception we may receive information pertaining to children under 13. If we are notified of this, as soon as we verify the information, we will immediately obtain parental consent or otherwise delete the information from our servers. If you want to notify us of our receipt of information by children under 13, please do so by emailing us at Contact Us.

Changes to Privacy Policy

If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on the Web Store notifying users of the change. In some cases where we post the notice we will also email users, notifying them of the changes in our privacy practices.

Additional Assistance

If you have any question regarding your privacy or any other policies or if you have any comments, feel free to contact our Customer Service department:

By E-mail
Contact Us

By Phone
Toll Free at 1(800) 44-YONEX (96639). M-F 8AM-5PM PST

By Mail
Yonex U.S.A.
20140 S. Western Ave
Torrance, CA 90501
Attn: store.yonexusa.com

Version: PP130719

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